Shipping policy
Processing & Handling Times
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Once processed, you will receive a confirmation email with tracking details.
- If there are any unexpected delays, we will notify you via email.
Shipping Rates & Delivery Times
We offer standard and express shipping options depending on your location.
Shipping Method | Estimated Delivery Time | Shipping Cost |
---|---|---|
Standard Shipping (U.S.) | 5-7 business days | Free for orders over $50, otherwise $5.99 |
Express Shipping (U.S.) | 2-3 business days | $12.99 |
Standard Shipping (Europe) | 7-10 business days | Free for orders over €50, otherwise €6.99 |
Express Shipping (Europe) | 3-5 business days | €14.99 |
International Shipping | 10-15 business days | Calculated at checkout |
Note: Delivery times may vary due to customs processing or local carrier delays.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order using our Order Tracking Page or the carrier’s website.
Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to carrier limitations.
- Certain international locations may have customs restrictions.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once marked as delivered by the carrier.
- If your package is missing, please check with neighbors or contact the shipping carrier for assistance.
- If your package is undelivered due to an incorrect address, you may be responsible for additional shipping fees.
Customs, Duties & Taxes (International Orders)
- Customers are responsible for any customs duties or import taxes imposed by their country.
- We do not control customs delays and recommend checking local import regulations.
Changes & Cancellations
- Orders can be modified or canceled within 12 hours of purchase.
- Once shipped, we cannot make changes.
Contact Us
For any shipping-related inquiries, reach out to our support team at support@dagast.com or visit our Contact Page