Shipping policy

Processing & Handling Times

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Once processed, you will receive a confirmation email with tracking details.
  • If there are any unexpected delays, we will notify you via email.

Shipping Rates & Delivery Times

We offer standard and express shipping options depending on your location.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping (U.S.) 5-7 business days Free for orders over $50, otherwise $5.99
Express Shipping (U.S.) 2-3 business days $12.99
Standard Shipping (Europe) 7-10 business days Free for orders over €50, otherwise €6.99
Express Shipping (Europe) 3-5 business days €14.99
International Shipping 10-15 business days Calculated at checkout

Note: Delivery times may vary due to customs processing or local carrier delays.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using our Order Tracking Page or the carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to carrier limitations.
  • Certain international locations may have customs restrictions.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once marked as delivered by the carrier.
  • If your package is missing, please check with neighbors or contact the shipping carrier for assistance.
  • If your package is undelivered due to an incorrect address, you may be responsible for additional shipping fees.

Customs, Duties & Taxes (International Orders)

  • Customers are responsible for any customs duties or import taxes imposed by their country.
  • We do not control customs delays and recommend checking local import regulations.

Changes & Cancellations

  • Orders can be modified or canceled within 12 hours of purchase.
  • Once shipped, we cannot make changes.

Contact Us

For any shipping-related inquiries, reach out to our support team at support@dagast.com or visit our Contact Page