FAQ

What is Urban Vogue Birmingham?
Urban Vogue Birmingham is a UK-based fashion brand offering carefully curated collections designed to blend timeless elegance with modern confidence, helping you express your individuality through versatile pieces made to last.

Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we believe delivery should be simple and stress-free.

How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days once shipped. This means most parcels arrive within 4–9 business days, Monday through Saturday. As soon as your order is dispatched, you’ll receive a tracking link to follow its journey.

Do you ship internationally?
For now, we only ship within the UK. Our focus is on giving customers the best local experience. If we expand to other regions in the future, we’ll let our community know first.

What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Just reach out to us at info@urbanvogue-birmingham.com and we’ll guide you through the process. Items must be unused, in original condition, and include their packaging.

How long do refunds take?
Once we’ve received and inspected your return, refunds are usually issued within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear on your statement.

Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, simply let us know at info@urbanvogue-birmingham.com and we’ll help you find the right option.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Diners Club, Discover, and Shop Pay. Every transaction is processed securely with SSL encryption to keep your details safe.

Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is one of our top priorities. Urban Vogue Birmingham never stores sensitive card information, and our checkout is fully encrypted and secure.

What do I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping confirmation email. If it’s been more than 9 business days since your order and your parcel hasn’t arrived, contact us at info@urbanvogue-birmingham.com and we’ll look into it right away.

Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it. Reach out to us as soon as possible after placing your order and we’ll do our best to help.

Still need help?
We’re always here for you. Just drop us a message at info@urbanvogue-birmingham.com, and our friendly team will be happy to assist.

Our customer service is available from:

Monday to Friday: 8:00 – 17:00
Saturday to Sunday: 9:00 – 16:00
(All times are based on Hong Kong Time GMT+8)
Average response time: within 12 hours